FREQUENTLY ASKED QUESTIONS

Have a question about our products? Need to find out about an order? Please email our customer service team at cs@tevaonline.ca and someone will get back to you within 48 business hours.

We accept American Express, MasterCard, Visa and PayPal. All money transactions are in Canadian Dollars.

When using your credit card, please note that the billing address you provide and the security code must match that which is on file at the financial institution in order for the transaction to be authorized. If authorization is not given for any reason, or if the issuing bank cannot support verification efforts, we reserve the right to cancel the order without notification.

Yes. Sales tax will be applied to online purchases made by customers in all provinces and territories. Sales tax is charged based on the shipping address of the order and will have the appropriate sales tax for that province added to it.

Teva Canada is proudly Canadian operated. All orders ship from our distribution centre in Ontario.

Our prices are listed in Canadian Dollars.

No, we do not price match with other retailers or website offers.

If you still have any questions, feel free to email us at cs@tevaonline.ca

Coupons (or promotion codes), when available, are either emailed to individuals signed up for our newsletter, or are posted directly to the website. We recommend registering an account and electing to join our mailing list for future sale alerts and promotions.

If you have a coupon or promo code, you can apply that towards your order at checkout.

At checkout, you will find a field to enter your coupon code called “Discount”. Enter your promotion code exactly as it appears, including any capital letters or dashes and then press "Apply" to redeem towards your purchase.  You will see the discount applied to the Subtotal below.

There are third party websites that collect and display coupon codes for various online retailers. Many of these sites gather this information through user submission, which is not always accurate. These codes may be expired, incorrectly represented, or fake. Coupon codes displayed on these sites are not moderated by Teva Canada and we cannot guarantee that the code will work on our website. If a code from a third party website is tried and is not accepted, Teva Canada will not be able to honor that coupon code.

No, the US coupon codes will not be valid in Canada. The Teva Canada and Teva US businesses are run separately and as a result, the coupons and promotions may vary for each country.

If you've changed your mind about receiving our promotional emails, you can unsubscribe from the email itself by clicking on the UNSUBSCRIBE link at the bottom of the message.

We reserve the right to not make price adjustments to prior purchases due to online promotions. We recommend you sign up for the Teva newsletter so you are kept up to date with the most recent promotions and offers!

Please see the full details of our Warranty here.

If you have searched online for Teva products, then you may already have been exposed to the many sites that are currently advertising counterfeit Teva products using such phrases as "teva sandals clearance," "teva sandals sale," "teva sandals outlet" and "discount teva." While these websites may use the Teva brand name and have the look and feel of our main website, tevaonline.ca, they are illegal sites and any Teva product that they offer for sale is counterfeit. In some cases, these sites have dynamically pulled content from our main site, used various redirects, or claimed discounts and promotions. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers. If you have any further questions, please reach out to our customer service team via our Contact Us page.